Support
Something not working? Write to us.
ShotTrack support is one person and one inbox. There is no ticket form and no account to log into — send an email and you will get a reply.
Please include
- Your device model — for example, iPhone 15 Pro or Pixel 8.
- Your operating-system version.
- The ShotTrack app version, shown at the bottom of Settings.
- A short description of what happened and what you expected instead.
Please do not email recordings
Do not send microphone recordings, audio files or sensitive personal information. They are not needed to diagnose a problem, and a written description is more useful. Anything you do send is received only so Bruntz Creative can respond to you.
Common questions
Voice commands are not being recognised
Check that microphone permission is granted, that a headset microphone is connected if you are using one, and that you say the wake phrase “shot track” before “hit” or “miss”. The large touch controls work at any time.
I would rather not use the microphone
Microphone permission can be revoked in your device settings. ShotTrack keeps working — start, stop, hit and miss all remain available as touch controls.
The battery drains quickly
Open Settings and choose a lower power mode. The lowest mode replaces the animated ball with a still image while keeping voice recognition and session recording intact.
Can I delete a saved session?
Yes. Open the session from the Stats view and delete it there. Deleting cannot be undone, because sessions are stored only on your device.
See also the privacy policy and the terms of use.